Friday, January 23, 2009

A turn-up for the book

I arrived for my homeward journey at Waterloo and just missed a northbound Bakerloo. The next one arrived about 15 minutes later, following close behind a "not in service". By that time the platform was pretty full, there had been 4 or 5 trains southbound and we had been told by the announcer that there were minor delays on the Piccadilly. Nothing was said about the Bakerloo. Naturally the train was full and I was lucky to get one of the last seats going.

Well, this line has been pretty reliable over the past couple of years so the odd blip can be tolerated. But as we pulled into Baker Street (and by this time we were as jam packed as a very well filled jar of jam)our driver offered an heartfelt and humble apology, explaining that a defective train had caused the delay and on behalf of London Underground he was really quite sorry about it.

Makes a change. LU always sound so damn pleased when they start sounding off about "extensive delays" and "take alternative routes" that to find one of their minions taking some sort of personal responsibility for a problem is somewhat gratifying, and occasioned a fair bit of eye-brow raising and quirky smiles from my fellow passengers. Mind you, the smiles were wiped out as the very large crowd waiting on the platform began pushing on, but your correspondent had detrained by this point and was off in search of fresh adventures on the Metropolitan.

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