Thursday, February 28, 2019

Joined-up Banking

I bank with Barclays (they gave me a clipboard when I signed as a student half a century ago and I'm still grateful). Today their normally reliable mobile banking service has failed and social media is full of angry comments from my fellow customers. Barclays has not got a lot to say about it on Twitter but did amend the front page of their main personal banking website to provide an update. It looks like this:

As you can see (if you bother to click on the image to see it full size), it acknowledges a problem and invites a visit to the service status page to find out more. I don't know if they were hoping that nobody would take them up on this but here at Ramblings we take nothing for granted and, full of trepidation but determined to plumb this matter to its murky depths, we did indeed visit the aforementioned page. And this is what we found:

Hey. Whoa there. Nothing to see here, right. Just move along. Everything is just fine. We haven't bothered to update this page for four days but that's totally acceptable in an industry where the simple clearance of a cheque takes about as long.

You might think that the person who wrote the message for the main web page would have updated the service status page as well. Maybe the pressure of penning those few lines was too much for the poor chap. Perhaps he couldn't go on with it any more and even now is standing on a ledge high above Canary Wharf contemplating a bleak future whilst his colleagues, the wind whipping at their ties, edge carefully out with arms linked.

"Don't do it Johnson" shouts the Personnel Manager "Think of the firm's outing. There's some fresh blotting paper just arrived in Stationery. Come back and we'll all chip in to update that dreadful status page."

Will he do it? I'll have another look at the service status page sometime and maybe let you all know.

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