Tuesday, July 12, 2011

Do keep up at the back (er, Back)

I received an email today from Angela Back, General Manager of the Metropolitan Line. And before you nod admiringly and chalk me up in your estimation, this was a round robin. The curious thing is not therefore that Ms. Back should communicate with people registered to receive emails from TFL but that her message begins thus:

I am writing to let you know that new trains are being introduced on the Metropolitan line for the first time in 50 years. The trains are fully equipped with air-conditioning, walk-through carriages, improved customer information and CCTV for safer journeys.

The first of the "S" stock trains began trials in the spring of 2010 and additional units have been introduced to service regularly since. Regular readers of this blog [here we go again: Ed] will know that I have written about them on a number of times, my first mention being here Alas, Ms Back is clearly not numbered amongst those who value these little jottings. But where has she been for the past year? Anyone who travels regularly on the Met will be fully aware of the new trains - they will have seen them even if they have not yet had a chance to travel on one. I suppose the email may be aimed at people who, though they do not travel regularly (or hardly ever, in fact) but who still wish to keep in touch with the old firm, in the same way that emigrants keep in touch with the folks back home. Well good for them but I do find it a bit dispiriting to be given "news" about something I and plenty of other commuters know all about.

Tuesday, July 05, 2011

You don't need to read this unless you really have nothing much else to do

Monday morning and the Met had delays (due to an earlier stalled train, according to our driver) resulting in congestion on the southbound track into the City. I faced the always fascinating dilemma* - to cross the platform at Wembley Park and take a Jubbly - with a strong chance of having to stand all the way - or remain on my motionless Met and hope that the signals would clear. I stayed put, we moved off and I think we more or less kept pace with the little train to our right.
Tuesday morning and again there are delays. This time as we arrived at Wembley Park on the slow line, a fast train pulled in alongside. Usually they move off first but this one disgorged its load and a lot of obviously disgruntled commuters raced over the bridges to join us. Except that just as the first of them were hot-footing down the last steps, and with exquisite timing, our train shut its doors and moved off. As we were already pretty full, this was not as heartless as it may sound, but I bet there was some strong language in our wake. Today's reason for another wasted 15 minutes was a person under a train at Farringdon. That was our driver's version. Or, for readers of the TFL website, a person taken ill on a train at Farringdon.
I also had the odd experience, when I boarded the train in the first place, of sitting down with a group of people around me and instantly knowing that they were travelling together and were unfamiliar with the train. There were about half a dozen men and a woman. The men were all wearing jackets but not ties but one or two carried suitcases (not the luggage type, the type you fold up a suit into). They talked about insurance using the language of insiders and were obviously going to a conference or sales meeting, or maybe a company do, near Liverpool Street. I fancied that they had driven up from somewhere like Swindon and parked at Hillingdon (though taking the train to Paddington would make much more sense). The train terminated at Baker Street and no doubt I will never see them again.


*not everyone finds this quite as gripping. put more sex in if you want a wider readership: Ed]

Monday, June 27, 2011

The cold whisper of air-con

I wrote last week [he's getting very self-referential, I'm not sure the readers like this sort of thing: Ed] about the coming heatwave and how the new "S" stock trains on the Metropolitan would cope. This morning I planned to catch number 441, starting from Uxbridge at 8:16, as the first test (The estimable Metcontrol on District Dave having kindly published the timetable of S stock workings). The weather certainly obliged with a real hottie but alas as 441 hove into view at Ruislip Manor it was an A stock.
Time for plan B. The day proved as hot as had been forecast and the Bakerloo up from Waterloo at the end of a long day's deskwork was as sticky and uncomfortable as you may imagine. An S stock service was scheduled to leave Baker Street at 18:22 and I was there with minutes to spare. To my joy the S train was sitting at the platform, with all its doors tight shut. I pressed the button, the door flew open and I was hit with a blast of chilled air like walking into the frozen food section of a supermarket. Glorious. The system works. 30c outside and a perfectly comfortable atmosphere in (it wasn't really that cold but the contrast with the steamy heat of London made it feel well nippy).
We left several minutes late, as it happened, but I couldn't have cared less. Simply not being on the hot, crowded and sweaty A stock trains that came up from the city and were sent out ahead of us, hence the delay, made it all worthwhile.

Friday, June 24, 2011

The strike that wasn't continued

As a postscript to my last piece, the tribunal found in favour of the dismissed driver, LT have reinstated him and the strikes set for next week have been called off by the RMT. And just as well given that it is the second week of Wimbledon and, more important, the musical ensemble looked after by Mrs. Commuter need to be able to travel freely round town.

And in other news, whilst it has continued to rain almost every day recently, the weather does seem to be brightening up with some real hot stuff coming our way. For about two days. Monday is forecast to reach 27c - an interesting test for the new, air-conditioned, "S" stock trains that are steadily taking over on the Met. Then it gets cool and wet again. Not sure if this is all the summer we are going to have this year but on the record of the last four years, it could well be.

Services on the underground have been fairly good in the past couple of months. I haven't put in a Customer Charter refund claim for a while, A few years ago, when commuting regularly on the Piccadilly, I even kept a log of the claims because I was making so many. On the other hand, the drivers are becoming increasingly chatty. The moment the train stops they either tell you, or play a recorded announcement, on the lines of "This train is being held at a red signal and should be on the move shortly". Yes, we know that. We know that if a train stops unexpectedly then it is because the signals are red. Otherwise it would not stop. We also know that they expect to be on the move shortly. This is because when you are held at a signal it is because there is either a train in the next block or the points are switched the wrong way and if there is no major problem on the system then the track will soon clear. If there is a major problem we would hope that the driver had been informed by radio and would then inform us. So we really don't need the routine announcements at all.

Even more irritating was the driver on the Bakerloo the other morning who lectured us all about using all available doors to leave the train because there were people waiting to get on. She even tried this line at Regent's Park, one of the least-used stations on the system where if a single person actually enters the carriage one raises one's eyebrows to register surprise (or at least I do, or at least metaphorically, as I save my real eyebrow-raising moments for more gob-smacking events such as people switching off their music players when asked). The underlying subtext about this sort of announcement is "what a wonderful service we could run if only these wretched people did not insist on using our trains".

Tuesday, June 21, 2011

The strike that wasn't

On Sunday night the RMT union called a strike in defense of a member whose employment with LT is currently subject to a tribunal hearing. Your correspondent was, as it happens, due to travel into town. Was his journey disrupted?

Not a bit. The TFL website advised passengers to travel as normal and a normal service was what we got, including the late-night service back to beautiful Ruislip. No donkey-jacketed strikers grouped round the braziers outside the stations. No chants of "What do we want? A huge pay rise and guaranteed jobs for life even if there are serious disciplinary proceedings and regardless of which way a tribunal finds". Not a single placard or discarded flyer. Bugger all.

I learn from the ever-valuable District Dave site that the union, having held a ballot some time ago, had to call action or lose the right so to do. It was presumably premature to have a real strike right now So they picked a time when it seems all their members were working normally anyway, and honour was satisfied.

I guess the next one, scheduled for the 27th, will be for real. Here's hoping that the two sides can sort it out before then.