Almost exactly four years after I commented critically on low-cost airline Ryanair's hatred of its customers, a fresh storm has hit the company. It seems that the holiday rosters of its pilots were switched so recklessly that the airline had to cancel thousands of flights this autumn. This screwed up the plans of people who had booked tickets with holidays or other travel arrangements in mind. The airline blithely assumed it didn't matter if hotel bookings or precious holiday days were lost. Ryanair attempted to refuse the compensation required by law (whilst apologising profusely for PR purposes) then said they would pay full compensation, including the costs of finding alternative flights. Now the latest reports show it is still in denial and still attempting to screw its customers, especially those who it misinformed about their rights in the first place.
One might say that anyone who choose to fly with this sort of carrier must take the risk of being treated as expendable. But if you buy a ticket and pay upfront then you are entitled to fulfilment of that contract by the supplier. I am so glad that I no longer fly for business and don't have to fly when I go on holiday. This industry, or at least some of it, is not fit for purpose.
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