Saturday, November 17, 2018

Are You Sitting Comfortably?

The case of the passenger (Mr Prosser) who is suing British Airways for allowing a very large man to sit next to him during a long flight is being widely reported. Being hemmed in for some 12 hours has allegedly caused damage to his back. The story is symptomatic of the casual contempt with which transport organisations treat most of their customers. It is one of the reasons I choose not to fly when going abroad.

A BA spokesman reinforced my prejudice with a remark that will probably have his PR department in meltdown. The "customer service manager" (my quotes) is reported as saying:

I regularly walked down the aisle and Mr Prosser was not sat in an unnatural position for an economy seat.
I wonder what, in the opinion of a member of the aircrew, the range of natural positions for an economy seat might comprise? Hunched up miserably with one's knees under one's chin? Half standing, half crouching to relieve the numbing ache in the lower back? Arms high above one's head to allow some blessed circulation of blood to the upper body?

And what might an unnatural position be? Could it be sitting comfortably, with plenty of shoulder room and able to stretch one's legs out in front without kicking the seat in front, and without similar interference from the seat behind? It certainly would be in my book because it is not something I have ever experienced.

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